Website Care and Support

Choose one of these three monthly Website Care and Support Plans to help fortify your WordPress site, back it up regularly and protect it from attacks.

*ALL Care and Support Plans now include hosting and malware protection for sites built or redesigned by Liz Lee Media or sites which have been migrated to our server.*

Yearly Care & Support Plans are also available. Please contact us to find out more.

Service requests can include but are not limited to:

R

Installation of plugins

R

Updating a calendar

R

Uploading images to an existing gallery or slideshow (large numbers of images that require optimization and/or resizing incur an additional fee)

R

Making minor changes to text (changing business hours, for example)

R

Repairing broken links or adding a link

R

Swapping out graphics (deleting one image and replacing it with another)

R

Posting a blog (copy and images provided by client)

R

Updating contact information

R

Adding or removing navigation links

R

Assisting your VA with a website-related task

R

Email support (and Voxer support for Pro and Premium Plans)

Services not included in Website Care Plan service requests:

Q

Graphic design

Q

Social media management/marketing

Q

Website/web page creation or redesign

Q

Configuration of complex plugins (e-commerce or membership, for example)

Q

Custom coding or programming

Q

Live tutorials or 1:1 calls (except Pro and Premium Plans)

Q

Ongoing SEO work

Frequently Asked Questions

What is a service request?

A service request is simply a request with a list of items you need to be addressed on your website. Email all service requests to liz@lizleemedia.com.

What if I want to make changes to my website myself? Does my plan cover DIY support?

Yes! That’s why we call it a Care and Support Plan. laughing We have some clients who do most of their website edits themselves, but use their plan to get the support they need to make these changes with confidence.

If this plan doesn't work for me, how easy is it to cancel?

Super easy! Just let us know at least 24 hours before your next payment is due, and we’ll cancel further payments. You can also do this any time through your own PayPal account.

If your site is hosted through us and you want to continue that hosting, you will need to sign up for a hosting plan after your Website Care and Support Plan is no longer active.

Do you need a more customized Website Care Plan or have more questions that are not covered above?